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shopping experience

Rate your shopping experience

Your opinion is particularly important to us! We want to continually improve your shopping experience with us and that's exactly why we need your help. Please share your thoughts and experiences with us so that we can better meet your expectations.

Your opinion is important to us!

Your feedback is the key to our success. Whether it's praise for our products, suggestions for improvement or constructive criticism, we look forward to hearing everything you have to say. Your opinion not only helps us to optimize our products and services, but also to offer you an even better shopping experience.

Your satisfaction is our goal!

It's easy to share your thoughts by leaving a review here, following us on social media and sharing your experiences with us, or contacting our customer service directly. We greatly value your time and feedback and want to ensure that you are always in good hands with us.

Thank you for being part of our community and helping us better understand your wants and needs. We look forward to hearing from you and working together to make your shopping experience even more enjoyable!

Please give us your rating in school grade format.

Grade: 1 - very good, Grade: 2 - good, Grade: 3 - satisfactory, Grade: 4 - sufficient, Grade: 5 - inadequate, Grade: 6 - unsatisfactory

Rate us

Questions about the customer card

Questions about our Magic Flowers customer card:

I was offered the Magic Flowers loyalty card*

And

No

I do not know

Were you informed about the benefits of our Magic Flowers customer card when you made your purchase?*

And

No

not applicable

Are you already taking advantage of our Magic Flowers customer card?*

And

No

not applicable

Your customer card number (if at hand):

Please rate

Please rate:

Product quality: How do you rate the freshness and quality of our flowers?*

Note 1

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not applicable

Assortment: How satisfied are you with the selection and variety of our flowers and plants?*

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not applicable

Customer service: How satisfied are you with the advice and service of our staff?*

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not applicable

Price-performance ratio: How do you rate the price-performance ratio of our products?*

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not applicable

Creativity and Design: Assessment of the originality and creativity of your floral arrangement.*

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not applicable

Customer Experience: Overall impression of the flower shop shopping experience, including cleanliness and atmosphere.*

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not applicable

Availability: Assessment of whether the desired flowers and products were available.*

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not applicable

Communication: How effectively information about orders, deliveries or the handling of your flowers was communicated to you.*

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not applicable

Customer friendliness: How easy it is for you to find information online or in store, opening hours and contact options.*

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not applicable

Sustainability: How do you rate the sustainability of your purchase? For example, we do not use the usual foil packaging.*

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Option 3

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not applicable

Overall impression: How likely is it that you would recommend us?*

Probably

Unlikely

If you bought a bouquet of flowers from us:

YES, I was given an "instruction manual" for the bouquet

YES, I was asked if I needed a flower vase to match my bouquet

YES, I was offered a Freshbag to maintain the quality of my bouquet during transport

What you always wanted to tell us:

Your purchase from us:

Ihr Einkauf bei uns: Die erforderlichen Informationen finden Sie auf Ihren Kassenbon.

Date of your purchase*

Voucher Number*

Your Magic Flowers branch (selection)*

your contact details

Ihre Kontaktdaten:

First name*

Last name*

Email-Address*

Phone number

Would you like us to contact you about this review?*

And

No

Would you like to take part in our semi-annual raffle for a €20 Magic Flowers voucher for taking part in this customer survey? (Legal recourse is excluded)*

And

No

Explanation*

Ich stimme der Übermittlung und Verarbeitung meiner Nachricht zu.

Thank you for contacting us.
We will contact you as soon as possible.

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To the flower shop

Give us a call:

49 (0)208 9415317

(main operation)

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